Refund & Cancellation Policy

1. The model in one paragraph

Coursio sells a subscription to a digital course. When you pay, you instantly unlock access to the full curriculum for the duration of that billing period (1 week, 4 weeks, or 12 weeks depending on the plan you chose). At the end of the period your plan auto-renews, unless you cancel.

2. Cancelling

You can cancel at any time, in two clicks, from your account page — or by emailing support@coursio.io. When you cancel:

• You keep full accessthrough the end of the billing period you've already paid for. Nothing is taken away mid-period.
• You will not be charged again. The next renewal is cancelled and your subscription ends when the current period does.
• You can reactivate later by signing in and resubscribing — your progress and certificates are preserved.

3. Why we don't issue refunds for paid periods

Coursio is a digital product. The moment you sign up, the full curriculum is unlocked: 28 lessons, narration audio, cheat sheets, templates, certificates. The cost of delivering that to you doesn't change whether you watch one lesson or all 28.

For that reason — and because cancelling already stops every future charge — we don't refund a billing period that has already started. The cancel-anytime model is the protection: if Coursio isn't for you, you cancel, you're never charged again, and you finish the period you already paid for at your own pace.

4. Renewals you didn't notice

We try to make renewals visible — every charge generates a Stripe receipt to your email, and you can see your next renewal date on your account page at any time. If a renewal still slips past you, email support@coursio.io within 7 days of the charge with the subject Renewal — refund request. We review these case by case. If you genuinely haven't logged in or used the platform during the new period, we will usually refund it as a goodwill gesture and cancel the subscription on the same day.

5. Hardship

If you're going through a real hardship — medical, financial, bereavement — email support@coursio.ioand tell us briefly what's going on. We treat these case-by-case. We'd rather pause your subscription or refund you than have the cost weigh on you at a hard time.

6. Failed payments & bank charges

If a renewal payment fails, your access pauses until it clears. We don't charge late fees. If your bank charges you an overdraft fee from a Coursio renewal you'd already cancelled, forward us the bank record at support@coursio.io— if the cancellation was on our side, we'll reimburse the fee.

7. Chargebacks

Please email us before opening a chargeback with your bank. Almost every situation gets resolved faster that way — we can cancel, refund a renewal, or pause a subscription with one message. Chargebacks filed without a prior email may result in the account being closed.

8. Local consumer-protection law

Nothing in this policy limits any rights you have under your local consumer-protection law. Where local rules give consumers broader cancellation or refund rights than what's above — for example, the EU's 14-day right of withdrawal for consumer purchases — those rights apply, and you can contact us by email to exercise them. Note that under EU law, the right of withdrawal can be waived for digital content delivered before the 14-day period ends, with your prior consent; you give that consent at checkout when you confirm you want immediate access to the lessons.

9. Contact

Anything else? Email support@coursio.io. We respond within two business days, usually faster. We'd rather solve a problem with you than have you stuck.